Effective Date: September 1, 2020
We get information from you in a number of ways
Information you give us
We may collect your name, postal address, email address, phone number, username, password, demographic information (such as your occupation), as well as other information you give us on our Services or Websites. For customers who have paid software services, we collect your billing details such as credit card information, banking information, and/or billing address.
Information We Get From Others
We may get information about you from other sources, such as your investors when they add you to the system. We may add this to information you provide us through our Services or Websites.
Information Automatically Collected
Device Information. We may collect information about the devices accessing our Services or Websites. Some examples are: type of device, operating system used, application information, unique device identifiers and crash data. The type of information we collect depends on the type of device used and its settings.
We also receive information collected by third parties about your use of the Websites and Services. For example, we use Google Analytics, a web analysis service provided by Google Inc. (“Google”) that is based on cookie technology, to analyze how you interact and engage with the Websites and Services so we can learn and make enhancements to offer you a better experience. On behalf of Canopy, Google will use the generated information to evaluate your use of the website, to compile reports on website activities, and to provide the website operator with additional services connected with website and Internet use. The IP address transmitted by your browser in connection with Google Analytics is not collated with other data by Google. To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/.
Transactional and Usage Information
We may automatically log information about you and your computer, subject, where necessary, to your consent. For example, like most services when visiting our website, we log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page, location (your IP address), access times and information about your use of and actions on our website. This is information we collect from every visitor to the Website, whether they have an account or not. This information may include personal information.
Cookies and Similar Technologies Information
As further described below, and subject, where applicable, to your consent, we automatically collect information from cookies and similar technologies (such as cookie ID and settings) to keep you logged in, to remember your preferences, and to identify you and your device.
Canopy may receive data about organizations, industries, website visitors, marketing campaigns, and other matters related to our business from affiliates, subsidiaries, partners, or others that we use to make our own information better or more useful. This data may be combined with other information we collect and might include aggregate level data.
We may use personal information as follows: To operate, maintain, and improve the Services or Website. This includes use of other information to support delivery of our services under contract, assist with service request, monitor for errors, remedy security or technical issues, analyze website and application performances.
We may share personal information as follows:
We endeavor to protect the privacy of your personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Canopy does not allow the use of our services and Site by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
Our marketing emails tell you how to “opt-out.” If you opt-out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you that are necessary for fulfilling our obligations to our customers.
You may send requests about personal information to our contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
You can typically remove and reject cookies from our website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it may affect how our website works for you.
We strive to provide you the tools to update your personal information. If you are unable to correct inaccurate information on your own, you may request our assistance to update such information by contacting email@example.com.
This section applies to your Personal Information that we handle as a “business” (as defined under the California Consumer Privacy Act of 2018 (“CCPA”)) if you are a California resident. For purposes of this section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. In addition, this section does not apply to Personal Information reflecting communications or transactions with you in your capacity as an employee, controlling owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency, where your communications or transactions with us occur solely within the context of our provision of services to, or receipt of services from, such an entity.
Canopy does not sell (as such term is defined in the CCPA) the Personal Information we collect (and will not sell it without providing a right to opt out).
Your California Privacy Rights
You have the following rights under the CCPA:
How to exercise your rights
You may submit a request to exercise your information, access or deletion rights by sending us an email.
We will need to verify your identity to process your information, access and deletion requests and we reserve the right to confirm your California residency. Government identification may be required. If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities and your agent must provide a valid power of attorney or other proof of authority acceptable to us in our reasonable discretion. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. In certain cases, we may be required or permitted by law to deny your request.
Collection, use and disclosure of Personal Information
The categories of Personal Information that we collect and the sources from which we collect them are described above in the section entitled What we collect. These categories include identifiers, commercial information, financial data, internet activity information and professional or employment-related information as described in Section 1798.140(o) of the CCPA. The business/commercial purposes for which we use these categories of Personal Information are described in the section above entitled Use of personal information.
Canopy, 1 Ferry Building, Suite 201, San Francisco, CA 94111-4289